We keep your trading systems performant - so you can focus on trading.
Our service groups provide continuous application management and support for ETRM platforms, market data management systems, and reporting infrastructure. We can act as a complete operations team or integrate into your internal one.
First point of contact for issues. Registration, classification, prioritisation, and dispatching. Follow-up on resolution, user assistance, and escalation management.
System housekeeping, performance monitoring and troubleshooting, management of critical business processes in the system (e.g. EoD, nominations, reporting, etc.), test environment management.
Feed management and error handling, scheduled and event-triggered data flow monitoring, missing or incorrect data resolution, curve generation and data import management.
1st and 2nd level support for order book and position management, bid submission, algorithmic trading, intraday and continuous trading, imbalance management, schedule management.
Report configuration and visualisation, dataset setup, data integrity management, reporting housekeeping and performance management.
